Ordering & Payment
What payment methods do you accept?
[List payment methods, e.g. all major debit/credit cards, PayPal, and Klarna/Clearpay if offered.]
Can I use a coupon code?
Yes — enter your code at checkout in the discount code box. Codes can’t usually be combined unless stated in the offer.
Delivery
How long does delivery take?
Delivery typically takes 3–7 working days from order confirmation. Made-to-order items may take longer — this will be noted on the product page.
Do you deliver across the whole UK?
[Confirm coverage area and any surcharges/exclusions, e.g. Scottish Highlands, islands.]
Will I need to be in for delivery?
[Confirm your courier process — kerbside, room-of-choice, or white-glove delivery.]
Assembly
Do I need to assemble the bed myself?
[State clearly whether assembly is included or self-assembly, and link to the step-by-step assembly guide once published.]
How long does assembly take?
[Give a realistic time estimate, e.g. “Most customers complete assembly in 45–60 minutes with two people.”]
Sizes & Fit
What sizes are available?
Our beds are available in [list sizes, e.g. small double, double, king, super king] — check each product page for size-specific dimensions.
How much storage does an ottoman bed give me?
[Give a genuine capacity range once confirmed, e.g. in litres or approximate items it fits — this also supports the “how much storage” blog article in your content plan.]
Returns & Warranty
What if I’m not happy with my bed?
You’re covered by a 30-night trial from delivery — contact us and we’ll arrange a return. You also have a legal 14-day cooling-off right to cancel under UK consumer law. Full details are in our Terms & Conditions.
What does the 2-year warranty cover?
[Confirm exact coverage — frame, mechanism, fabric — from your Terms & Conditions page.]
What if my bed arrives damaged?
Contact us within [X] days with photos of the damage and your order number, and we’ll arrange a repair, replacement, or refund at no cost to you.
Care
How do I clean the fabric?
[Add fabric-specific care instructions, e.g. boucle vs velvet — this also supports the fabric-care content in your content plan.]
Contact
How can I reach you?
Visit out contact us Page.