Last updated: 09:09:2026
Robin Beds (“we,” “us,” “our”) operates the website robinbeds.co.uk. This policy explains what personal data we collect, why, and how we protect it, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Robin Beds
[Registered company name, if different]
Company number: [Companies House number]
Registered address: [full UK address]
Contact email: [email address]
What personal data we collect
We collect the following information when you use our site or place an order:
- Contact details: name, email address, phone number, delivery and billing address
- Order information: items purchased, order value, payment confirmation (we do not store full card details — these are processed securely by our payment provider, [payment provider name, e.g. Stripe/PayPal])
- Communications: messages sent via our contact form, email, or WhatsApp
- Website usage data: pages visited, device/browser type, and cookies (see Cookies section below)
How we use your data
We use your personal data to:
- Process and deliver your order
- Respond to customer service enquiries, including via WhatsApp
- Send order confirmations, delivery updates, and (with your consent) marketing communications
- Improve our website and product range
- Meet our legal and accounting obligations
Legal basis for processing
We process your data on the following bases: performance of a contract (fulfilling your order), consent (marketing emails, optional cookies), and legitimate interest (improving our service, preventing fraud).
Sharing your data
We share data only where necessary with:
- Delivery/courier partners, to deliver your order
- Payment processors, to handle transactions securely
- IT and hosting providers, to run our website
We do not sell your personal data to third parties.
Cookies
Our website uses cookies to remember items in your basket, understand site usage, and (where you consent) show relevant marketing. You can control or disable cookies through your browser settings. [If using a cookie consent banner tool, name it here, e.g. “We use [CookieYes/Complianz] to manage cookie consent.”]
How long we keep your data
We retain order and customer data for as long as necessary to fulfil our contractual and legal obligations (including UK tax record-keeping requirements, generally 6 years), after which it is securely deleted.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”), subject to legal retention requirements
- Object to or restrict certain processing, including marketing
- Data portability
- Withdraw consent at any time (e.g., unsubscribe from marketing emails)
To exercise any of these rights, contact us at [email address].
Keeping your data secure
We use appropriate technical and organisational measures to protect your personal data, including secure hosting and encrypted payment processing.
Complaints
If you’re unhappy with how we’ve handled your data, please contact us first at [email address]. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The “last updated” date at the top will reflect the most recent revision.